Role highlights: Attractive opportunity for an experienced Customer Service focused individual who has experience generating and closing sales from a warm list. Candidates presenting from a service industry background would be highly regarded.
This role would suit a goal orientated individual who is confident in taking ownership of a busy sales / customer service position. You will have a friendly persona and the confidence and experience in talking to existing and past customers of the business for the purposes of booking in their services and/or confirming existing service schedules.
- Making at least 70 outbound calls per day to existing clients
- Answering and handling any inbound calls / queries
- Scheduling technicians day’s based on bookings
- Communicating efficiently with the service technicians out in the field
- Possibility of quoting and follow up
- Providing exceptional service to all clients to ensure repeat business and further growth
- Supporting the overall team as needed
You have or are currently working in a similar customer service focused role and in particular confident in calling and talking to customers about their due services. You have a friendly attitude and the ability to build relationships over the phone, with ease and enjoy offering exceptional customer service whilst generating sales. Prior experience within a services industry would be preferred.
The Company, Culture & Benefits
This privately owned / family focused business has grown from a staff of 3 to 8, within 12 months and looking to expand rapidly in the next few years. Our aim is to continue with a family focused and friendly culture, both internally and externally, driven by each individual being rewarded as the business grows and prospers. Located in Pymble, close to the station, we have already established the culture of rewarding staff for excellent customer service and focus.
As we continue on our growth profile, we are seeking someone who will bring more positive energy to the team and this role would therefore be a great fit, for a friendly, talented customer service focused person looking to build their career.
- Experience a relaxed, friendly and family orientated environment
- Be rewarded for your efforts – monthly commission and annual bonus structure for everyone
- Must love over servicing our customers