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Help and advice services in Australia

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The festive season isn’t a happy time for everyone. If you need help with a challenging situation, there are many free support hotlines and services that can provide support and advice. If you’re wondering who to call for health, domestic violence, parenting, crime or financial support, view our list and don’t be afraid to ask for help if you need it.


Helpline charities worldwide report a 40% increase in calls over the festive season – so while most of us are looking optimistically to a time of celebration and reflection with family and friends, for others the time can be more distressing.

The festive season isn’t always a time to be happy and thankful. For many, the extra stress and family time the season brings can actually be extremely challenging. If you’re in need of health and/or support, there’s plenty of places to turn.

Mental Health Services

My Mirror: Psychologist

Looking for a psychologist? My Mirror offers online psychology from the comfort of your own home or device available to adults and teens ages 13 and up – no waitlist. Sessions available 21 hours a day, 7 days a week. Book now.

      Beyond Blue

      Talk to a trained mental health professional any time of the day or night. Calls are confidential. Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. Specialises in depression, anxiety and suicide.

      Lifeline

      Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

      Statewide Mental Health

      Provides 24-hour mental health connection and referral services and is staffed by mental health professionals.

      • Phone: 1800 011 511

      Suicide Callback

      National service that provides free 24/7 phone, video and online professional counselling to people who are affected by suicide.

      Domestic Violence Support

      1800 Respect

      Confidential information, counselling and support service, open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

      Child Protection Helpline

      If you are concerned about a child and their wellbeing, you can lodge it with the NSW Mandatory Reporter Guide

        Mensline

        MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns. They’re here to help anywhere, anytime.

        Relationships Australia

        Relationships Australia is a leading provider of relationship support services for individuals, families and communities. They aim to support all people in Australia to achieve positive and respectful relationships. They are a community-based, not-for-profit Australian organisation with no religious affiliations. Their services are for all members of the community, regardless of religious belief, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.

        Health Services

        National Home Doctor Service (13SICK)

        Australia’s largest network of home visiting doctors. Request an after hours, bulk billed, doctor home visit. Booking lines are open from 4pm weekdays, 10am Saturdays, all day Sunday and public holidays.

        Health Direct

        Health Direct provide safe, practical health information and advice from registered nurses. It is a free service and available 24 hours.

        Poisons Information

        Has your child consumed something they shouldn’t have? The NSW Poisons Information Centre provides the latest poisons information to the public, and toxicology advice to health professionals on the management of poisoned and envenomed patients. The call centre service is available 24/7.

        After Hours Chemists

        Need medical supplies, but it’s late at night? We list all the chemists on the North Shore who are open longer trading hours. Click here to see the list.

        Parenting Support Services

        Pregnancy, Birth and Baby

        Supporting parents on the journey from pregnancy to preschool. Get the guidance and reassurance you need about developmental and behavioural concerns from our maternal child health nurses or talk to our counsellors for emotional support.

        Tresillian

        Tresillian is Australia’s largest child and family health organisation providing expert parenting advice to families during the early years.  They support new parents around breastfeeding and settling baby, as well as dealing with post-natal depression and nutrition.

        Gidget Foundation Australia

        Gidget Foundation Australia provides free psychological support (with a mental health plan and GP referral) to expectant and new parents who are experiencing or at risk of perinatal depression and anxiety. They have Gidget Houses in North Sydney, the Mater, North Shore Private’s Hospital and recently opened Manly.

        Crime & Emergency Services

        Police Assistance Line

        This is a non-urgent services, that allows you to report a crime over the phone. Once your report is completed by a customer service representative, your information is immediately available to your local police. Types of crime you can report to Police Assistance Line include Break and Enter, Motor Vehicle/Vessel Theft, Stealing, Malicious Damage including Graffiti, Minor Traffic Crashes, Lost Property.

        • Phone: 131 444

        Crime Stoppers

        Want to report a crime? Call Crime Stoppers to report a crime anonymously.

        Emergency

        If you are in immediate danger and need the police, ambulance or fire services, call 000. Please note, this number is only for emergencies.

        • Phone: 000

        NSW State Emergency Service (SES)

        NSW State Emergency Service (SES) is an emergency and rescue service dedicated to providing emergency assistance to the people of NSW 24 hours a day, seven days a week, 365 days a year. Although they mainly cover flood and storm emergencies, NSW SES also provides the majority of general rescue effort in the rural parts of the state, such as road accident rescue, vertical rescue & bush search and rescue.

              Financial Support

              Financial Counselling Australia

              Speak to a financial counsellor – non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.


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