If you need support, help, advice over the Christmas period, you’re not alone! There are many support hotlines and services that remain open over the festive period. Don’t be afraid to ask for help if you need it.
National Home Doctor Service (13SICK)
Australia’s largest network of home visiting doctors. Request an after hours, bulk billed, doctor home visit. Booking lines are open from 4pm weekdays, 10am Saturdays, all day Sunday and public holidays.
- Phone: 13 74 25
- Website: www.homedoctor.com.au
Health Direct provide safe, practical health information and advice from registered nurses. It is a free service and available 24 hours.
- Phone: 1800 022 222
- Website: www.healthdirect.gov.au
Has your child consumed something they shouldn’t have? The NSW Poisons Information Centre provides the latest poisons information to the public, and toxicology advice to health professionals on the management of poisoned and envenomed patients. The call centre service is available 24/7.
- Phone: 13 11 26
- Website: www.poisonsinfo.nsw.gov.au
After Hours Chemists
Need medical supplies, but it’s late at night? We list all the chemists on the North Shore who are open longer trading hours. Click here to see the list.
Pregnancy, Birth and Baby
Supporting parents on the journey from pregnancy to preschool. Get the guidance and reassurance you need about developmental and behavioural concerns from our maternal child health nurses or talk to our counsellors for emotional support.
- Phone: 1800 882 436
- Website: www.pregnancybirthbaby.org.au
Tresillian is Australia’s largest child and family health organisation providing expert parenting advice to families during the early years. They support new parents around breastfeeding and settling baby, as well as dealing with post-natal depression and nutrition.
- Phone: 1300 272 736 (
- Website: www.tresillian.org.au
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
- Phone: 13 11 44
- Website: www.lifeline.org.au
Qualified experienced counsellors are available 24/7 to provide support, information and referral for Domestic Violence and Sexual Assault.
- Phone: 1800 737 732
- Website: www.1800respect.org.au
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. Specialises in depression, anxiety and suicide.
- Phone: 1300 22 4636
- Website: www.beyondblue.org.au
NSW State Emergency Service (SES)
NSW State Emergency Service (SES) is an emergency and rescue service dedicated to providing emergency assistance to the people of NSW 24 hours a day, seven days a week, 365 days a year. Although they mainly cover flood and storm emergencies, NSW SES also provides the majority of general rescue effort in the rural parts of the state, such as road accident rescue, vertical rescue & bush search and rescue.
- Phone: 132 500
- Website: www.ses.nsw.gov.au
If you are in immediate danger and need the police, ambulance or fire services, call 000. Please note, this number is only for emergencies.
- Phone: 000
Police Assistance Line
This is a non-urgent services, that allows you to report a crime over the phone. Once your report is completed by a customer service representative, your information is immediately available to your local police. Types of crime you can report to Police Assistance Line include Break and Enter, Motor Vehicle/Vessel Theft, Stealing, Malicious Damage including Graffiti, Minor Traffic Crashes, Lost Property.
- Phone: 131 444
Want to report a crime? Call Crime Stoppers to report a crime anonymously.
- Phone: 1800 333 000
- Website: www.crimestoppers.com.au
Statewide Mental Health
Provides 24 hour mental health connection and referral services and is staffed by mental health professionals.
- Phone: 1800 011 511
Financial Counselling Australia
Speak to a financial counsellor – non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.
- Phone: 1800 007 007
- Website: www.financialcounsellingaustralia.org.au