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Help and advice services over the festive period

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If you need support, help, advice over the Christmas period, you’re not alone! There are many support hotlines and services that remain open over the festive period. Don’t be afraid to ask for help if you need it.

National Home Doctor Service (13SICK)

Australia’s largest network of home visiting doctors. Request an after hours, bulk billed, doctor home visit. Booking lines are open from 4pm weekdays, 10am Saturdays, all day Sunday and public holidays.

Health Direct

Health Direct provide safe, practical health information and advice from registered nurses. It is a free service and available 24 hours.

Poisons Information

Has your child consumed something they shouldn’t have? The NSW Poisons Information Centre provides the latest poisons information to the public, and toxicology advice to health professionals on the management of poisoned and envenomed patients. The call centre service is available 24/7.

After Hours Chemists

Need medical supplies, but it’s late at night? We list all the chemists on the North Shore who are open longer trading hours. Click here to see the list.

Pregnancy, Birth and Baby

Supporting parents on the journey from pregnancy to preschool. Get the guidance and reassurance you need about developmental and behavioural concerns from our maternal child health nurses or talk to our counsellors for emotional support.


Tresillian is Australia’s largest child and family health organisation providing expert parenting advice to families during the early years.  They support new parents around breastfeeding and settling baby, as well as dealing with post-natal depression and nutrition.


Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

1800 Respect

Qualified experienced counsellors are available 24/7 to provide support, information and referral for Domestic Violence and Sexual Assault.

Beyond Blue

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. Specialises in depression, anxiety and suicide.

NSW State Emergency Service (SES)

NSW State Emergency Service (SES) is an emergency and rescue service dedicated to providing emergency assistance to the people of NSW 24 hours a day, seven days a week, 365 days a year. Although they mainly cover flood and storm emergencies, NSW SES also provides the majority of general rescue effort in the rural parts of the state, such as road accident rescue, vertical rescue & bush search and rescue.


If you are in immediate danger and need the police, ambulance or fire services, call 000. Please note, this number is only for emergencies.

  • Phone: 000

Police Assistance Line

This is a non-urgent services, that allows you to report a crime over the phone. Once your report is completed by a customer service representative, your information is immediately available to your local police. Types of crime you can report to Police Assistance Line include Break and Enter, Motor Vehicle/Vessel Theft, Stealing, Malicious Damage including Graffiti, Minor Traffic Crashes, Lost Property.

  • Phone: 131 444

Crime Stoppers

Want to report a crime? Call Crime Stoppers to report a crime anonymously.

Statewide Mental Health

Provides 24 hour mental health connection and referral services and is staffed by mental health professionals.

  • Phone: 1800 011 511

Financial Counselling Australia

Speak to a financial counsellor – non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.

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