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North Shore Mums Directory FAQ

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Got a question about the Directory? We’re here to help! But we also have lots of information on this page, that should answer most of the questions you might have. Read through our FAQ, and if your question isn’t answered, feel free to get in touch via the form below. 


How can I list my business in the North Shore Mums Directory?

It’s super simple, and you can do it all online. Listings start from just $12/month on a monthly auto-renewal plan. Click here for all the details and to submit your business.

How can I set up payment for my Directory listing?

Your auto-renewal plan can be set up either with PayPal or a debit or credit card. Although PayPal is the payment platform that is used, you don’t need a PayPal account to pay for the listing! At checkout, either select:

  • Subscribe using a credit or debit card OR
  • Log in to subscribe via PayPal

I just listed my business, but PayPal timed out at checkout! How can I pay?

How frustrating! But don’t worry, you haven’t lost your listing.

To get it live on the website and to pay, simply login to the North Shore Mums website, click on My Account (main menu) > My Dashboard. You should then see the listing you created, and there will be an option to pay for it.

I’ve got a listing in the North Shore Mums Directory, but I’d like to update it. How do I do that?

You simply need to login, find the listing and click ‘edit’. Click here for detailed instructions.

How do I get testimonials on my listing?

According to a recent North Shore Mums Reader Survey, 88% of our readers agreed with the statement: “I’m more likely to choose a business in the NSM Directory if the listing include customer reviews”. Testimonials on your listing are so important! Click here to read more about why you need them and how to get them.

Do you have any marketing graphics that I can use?

We sure do! We’ve got a range of graphics that you are welcome to use on your website or social media channels to let people know to find you in the Directory, and to encourage reviews. Click here to download them.

My listing should be coming up for renewal soon. How do I renew?

You should receive a series of renewal emails 10 days prior to expiry. Sometimes these can end up in the ‘Junk’ folder, so adding ‘[email protected]’ should increase the chance of it hitting your inbox.

To renew your listing, you simply need to login to the website and follow these instructions.

From November 2019, all new listings will be auto-renewal plan – annual or monthly. If you don’t want to continue, cancel at any time!

How do I change the payment method for my auto-renewal?

You just need to login to your PayPal account, and go to the section where you manage automatic payments. Click here for detailed instructions.

I’ve got a monthly auto-renewal listing, and I’d like to cancel it.

No problem! But before cancelling, we would strongly encourage you to review your listing, and consider whether it is selling your business in the best possible way.

  • Is your description catchy and does it speak to local mums?
  • Do your images leave a positive impression?
  • Do you have testimonials?

Click here to read our tips on how to create a listing that gets results.

The Directory gets over 15,000 unique visitors per month – but of course your ad needs to showcase your business beautifully to get those enquiries. Click here for step-by-step guide to update your listing.

To cancel your listing, you will need to do it via PayPal – where you set up the auto-renewal.

  1. Login to your PayPal account
  2. Click on ‘Profile’
  3. Click on ‘Financial Information’
  4. Click on ‘My pre-approved payments: Manage the automatic payments, subscriptions and instalment plan payments I send to merchants.’

Alternatively, you can email us requesting us to cancel the auto-renewal. Please allow two business days for this to be actioned.

How do I get testimonials on my listing?

According to the recent North Shore Mums Reader Survey, 88% of our readers agreed with the statement: “I’m more likely to choose a business in the NSM Directory if the listing include customer reviews”. Testimonials on your listing are so important! Click here to read more about why you need them and how to get them.

Do you have any marketing graphics that I can use?

We sure do! We’ve got a range of graphics that you are welcome to use on your website or social media channels to let people know to find you in the Directory, and to encourage reviews. Click here to download them.

Still got a question? Contact us! 

Please let us know if you are having any troubles with creating a listing.
  • Please give us details about what errors you are experiencing
  • This field is for validation purposes and should be left unchanged.
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