Frequently Asked Questions

Got a question? This FAQ page should have the answer! It covers the most common questions that we get about the Facebook Group, Directory, What’s On, Job Board and advertising options. 

Quicklinks to questions:

If your answer is not listed here, click here to submit your question.


Facebook Group

How do I join the NSM Facebook Group?

If you’re a mum living on the North Shore, you are welcome to join the North Shore Mums Facebook group. To request to join the group, click the ‘Join Now’ button (top right of the page).

My request to join was rejected. Why?

To ensure the safety of the NSM community, we look at all profile pages before accepting requests. If your privacy settings are too high and we are unable to establish that you’re a ‘real person’, then we may refuse your request. If you would like to join, you will need to reduce your privacy settings while we approve. As soon as you have been accepted into the group,  you can revert them back.

We only accept requests from people with real names. We do not accept requests from business pages. If you would like to join, it must be from your personal profile.

How do I post a question?

Go to the NSM Facebook group, and write your question in the ‘Write Post’ field.

Are there any rules?

In order to ensure the group runs smoothly, we have a number of guidelines in place. All members should read the Group Guidelines before posting in the group. But in summary, the rules are:

  • No spamming or business posts. If someone requests recommendations, you can nominate yourself once in a post.
  • Don’t post stuff for sale, wanted ads or garage sales. This includes baby items, concert tickets, houses for rent or purchase. There are many local Facebook selling groups for that!
  • Don’t badmouth local businesses. It isn’t fair!
  • Be nice. Everyone does things differently, so respect that. Treat people as you would in the ‘real world’.
  • Be safe. Don’t post personal contact information (address, phone numbers etc).
  • Medical Advice. Take with a grain of salt, get the opinion of a professional too!

Where has my post gone?

Posts are ‘bumped’ to the top of the group page whenever someone comments, but unless it is commented on frequently, posts can move very quickly down the page. Due to the number of posts in North Shore Mums, unless the post is commented on within 5-10 minutes, it might be 50 posts down the page. You can either scroll, or use the search function (magnifying glass icon in the top right corner). If you have searched for your post and cannot find it, it may have been deleted by Admin because it didn’t comply with the Group Guidelines. We don’t message people individually to explain why posts have been deleted.

How do I alert admin about a post in the group?

screen-shot-2017-01-19-at-18-08-58If something needs the attention of the admin, you can report it – this way, all admins will get a notification and the admins who are online can react immediately. Simply click on the down arrow in the top right corner of the relevant post, and select ‘Report to Admin’. There’s no need to write a message!

Who can see my posts?

North Shore Mums is a ‘Closed’ Group, which means that people either need to be added by an existing member, or they need to ask to join. Anyone on Facebook can see the group name and members, but only group members can see posts in the group. So don’t worry, your boss or ex-boyfriend won’t be able to see what your writing (unless, of course, they are a member of North Shore Mums!).

Please be aware that whatever you post is on a public forum (despite being a ‘closed’ group) and is visible to thousands of members. Don’t post anything on it that you don’t want your neighbour to know or any news websites to write a story about.

How do I change notifications?

Once you are on the group page, click on ‘Notifications’ (under NSM banner on right side). Then you can choose to see ‘All Posts’, ‘Friends’ Posts’, or ‘Off’.

How do I search for an old post?

If you are looking for a post but can’t find it by scrolling down the page, you can use the ‘Search’ function.

How do I post an Anonymous question?

If you have a question where you don’t want to identify yourself, we occasionally post anonymous questions on behalf of members. However, due to the number of requests we get, we cannot publish them all. Before requesting an anonymous post, please search through the NSM Facebook group page, as it is very likely that your question has been asked previously. If you would like to post anonymously to the NSM Facebook group, click here to submit your question. Please understand that we cannot publish all requests.

Someone says they have sent me a PM, but I can’t see it. Where is it?

Facebook filters all messages from people you are not friends with into an ‘Message Requests’ folder. This folder is only accessible from a PC or iPad (not your smart phone). Click on ‘Messenger, then the wheel (settings) – and you’ll see a ‘Message request’ folder. If you’ve never discovered this folder before, you may be shocked by how many unread messages you have!

How do I tag another member?

If you want to alert admin or another member about a post that they might be interested in, simply @ symbol followed by their name.

Do you have a Business Hour?

North Shore Mums runs a bi-monthly Business Hour in the Facebook group. Members who advertise on the North Shore Mums website are welcome to post an ad about their business during this dedicated hour (business posts at all other times are not allowed). This is a great opportunity for advertisers to get extra exposure to thousands of local mums. To post during this hour, you must have a current paid listing in the NSM Directory, or have run a banner ad or promotion in the last six months. Click here for more information about advertising options or here for more information about Business Hour.

How can I promote a job suited for a NSM in the group?

We don’t allow unsolicited job ads in the group. However, the website features a Job Board, which is all about connecting our talented, hard working and intelligent women with local, family-friendly employers. If you have a position vacant that would appeal to a North Shore Mum, we have hundreds of mums looking for that ideal next step in their career, or to simply get back into the workforce. Once your job listing has been published on the website, you are then alloed to post in the NSM Facebook Group about the role, as long as it includes the link to the job on the website. Click here to advertise a job role.

Can I ask for market research or people to fill out a survey in the group?

Sorry, we don’t allow business surveys or research projects posts in the Facebook group. To get respondents, we would recommend one of our EDM and Social Media packages where you get a spot on the weekly e-newsletter plus a post on the NSM Facebook page. There are more details and the online submission form here.

I’m a babysitter / nanny. Can I promote myself to the group?

If a mum posts specifically looking for a nanny you are welcome to respond to that post. However, we do not allow nannies to post about looking for work.

I’m running an event. How can I promote it?

If your event targets mums, kids or families on the North Shore, you are welcome to add it to the What’s On section of the North Shore Mums website. Simply complete the online form with all the details, and it will be published on the website immediately (but may be edited by the NSM team). The ‘Events’ tab in the NSM Facebook Group is ONLY for Official North Shore Mum events. Do not add any events here, as they will be removed.

I run a Facebook group or page. Can I promote it in your Facebook group?

If you run a not-for-profit community Facebook group or page, you are allowed to post about it during Business Hour (even if you are not a website advertiser). You can also suggest it if relevant in response to a specific question from a member in the group. Posts at any other time are not allowed. If your Facebook page or group is a business, you need to be a website advertiser in order to post during Business hour.

I write a blog. Can I promote it in your Facebook group?

If you write a personal blog, you are allowed to post about it during Business Hour (even if you are not a website advertiser). Posts at any other time are not allowed.

Can I post about fundraising for a charity?

As we are unable to verify the legitimacy of any requests for donations, we do not allow any posts asking for money or donations.

How do I contact the admin of the NSM Facebook Group?

If your answer has not been answered in the FAQ or Group Guidelines, click here to submit your question.


Advertising

I’d like to advertise on your website. What are the options?

We have a range of different marketing options available, depending on your budget and objectives, such as:

The Media Kit provides more details about the demographic, traffic and promotional opportunities. Click here to get the latest Media Kit.


Directory

How can I list my business in the NSM Directory?

It’s super simple, and you can do it all online. Listings start from just $12/month on an autorenewal plan. Click here for all the details and to submit your business.

I’ve got a listing in the NSM Directory, but I’d like to update it. How do I do that?

You simply need to login, find the listing and click ‘edit’. Click here for detailed instructions.

How do I get testimonials on my listing?

According to the recent North Shore Mums Reader Survey (January 2017), 88% of our readers agreed with the statement: “I’m more likely to choose a business in the NSM Directory if the listing include customer reviews”. Testimonials on your listing are so important! Click here to read more about why you need them and how to get them.

Do you have any marketing graphics that I can use?

We sure do! We’ve got a range of graphics that you are welcome to use on your website or social media channels to let people know to find you in the Directory, and to encourage reviews. Click here to download them.

My listing should be coming up for renewal soon. How do I renew?

You should receive a renewal email reminding you to renew 14 days prior to expiry. Sometimes these can end up in the ‘Junk’ folder, so adding ‘[email protected]’ should increase the chance of it hitting your inbox.

To renew your listing, you simply need to login to the website and follow these instructions.

I’ve got a monthly auto-renewal listing, and I’d like to cancel it. 

No problem! But before cancelling, we would strongly encourage you to review your listing, and consider whether it is selling your business in the best possible way. Is your description catchy and does it speak to local mums? Do your images leave a positive impression? Do you have testimonials? The Directory gets over 15,000 unique visitors per month – but of course your ad needs to showcase your business beautifully to get those enquiries. Click here to read the tips and instructions about how to update your listing.

To cancel your listing, you will need to do it via PayPal – where you set up the auto-renewal.

  1. Login to your PayPal account
  2. Click on ‘Profile’
  3. Click on ‘Financial Information’
  4. Click on ‘My pre-approved payments: Manage the automatic payments, subscriptions and instalment plan payments I send to merchants.’

Alternatively you can email us requesting us to cancel the auto-renewal. Please allow 2 business days for this to be actioned.


What’s On

I’ve got an event coming up. How can I list it in What’s On?

You are welcome to add your event to the What’s On section for free. All events are listed in the appropriate category in chronological order (so the events that are happening soonest are at the top of the page and category).

To increase the visibility of your event, we have a Featured event listing type – which means you are TOP of your category. This listing type also allows up to five images in the feature slideshow gallery of your listing (free listings only allow for one image). It’s $99 (inc. GST) for a Featured Event Listing. Click here to list an event.

Do you have any other options for promoting an event?

If you also want to actively promote it to our readers, we offer a package where you get a spot on the weekly e-newsletter (sent Thursday nights to 8000 subscribers), plus a post on the NSM Facebook Page (15,000+ fans). It ranges in price from $139 – $359 depending on the number of channels and views. It works really well for events and promotions. There are more details and the online submission form here.

I’ve listed an event, but some details have changed. How can I correct it?

If you’ve already got an event listed in the NSM What’s On section, but need to update details, let us know. We will endeavour to make changes within 1 business day. Click here to advise us of the changes.


Job Board

I’d like to advertise a role in the NSM Job Board. How do I do that?

The North Shore Mums Job Board is all about connecting our talented, hard working and intelligent women with local, family-friendly employers. If you have a position vacant that would appeal to a North Shore Mum, we have hundreds of mums looking for that ideal next step in their career, or to simply get back into the workforce. Click here to submit an ad.

Can I promote the Job Role in the Facebook group?

Once the Job Board ad is published on the website (which happens instantly – you will receive email confirmation), you are welcome to post about the vacancy in our Facebook group to thousands of local mums. Simply write a short overview about the job and include a link to the listing on the NSM website. If you are not a member of the group, you are welcome to get a colleague, wife, sister or friend who is a member to post it on your behalf!